After order processing is complete, you will be notified via text message, Facebook, and email once your order ships. During processing, we may contact you if we have additional questions regarding your order, so please be sure to include your email address in all your orders.
Store credit will be emailed to you after your return is received and reviewed by our returns team. The time frame is within 3 days of receiving your return.
Store credits do not expire and can be used at any time.
Once your return is processed, you will be issued an e-store credit with a code. You will need to use this code upon checkout to purchase your replacement.
Only ready to ship items can be expedited. Please send an email to customer service(info@amekana.com) with your order number and request a shipping upgrade. Once they receive it, they will send you an invoice with the shipping upgrade balance to pay.
This happens when a payment is flagged on our end as fraud. The customer needs to prove that the order is legitimate before it will be fulfilled by Amekana. If the paymernt is not verified by the customer, the order will be cancelled.
