FAQ

We are located in Dallas Texas and all orders ship from Texas. All sales are online(there's no physical store).

Ready to ship items are items that ship the same day or next day. They are ready to ship(No processing time)

Link to “READY TO SHIP” is https://amekana.com/collections/ready-to-ship

No. Orders begin processing right immediately after placed so cannot be canceled.

After order processing is complete, you will be notified via text message, Facebook, and email once your order ships. However, during processing, we may need to contact you if we have additional questions regarding your order, so please be sure to make sure you include your email address in all your orders.

Amekana is not responsible for lost or stolen items.

Ready to Ship items

Ready to ship items are items that have  "Ready To Ship" written next to them. Ready to ship items ship in 2-3 business days.  Delivers in 3 business days after processing.

Link to “READY TO SHIP” is https://amekana.com/collections/ready-to-ship

Please note that ready-to-ship items and clearance items sell very randomly and very fast and inventory may still display sold-out items prior to our 48-hour inventory update. If this happens in your case and you purchase a sold out ready to ship or clearance items, you will be contacted.

Production and Shipping times for all orders except ready to ship Items.

Please allow 15-20 business days of production time before shipping. Shipping takes 2-3 days to get to your door. 

Orders are shipped via USPS which takes only about (3-4 business days arrival) not including weekends.

Please send an email to sales@amekana.com regarding any returns with the order number for approval and return address

Select two clearance items of your choice, once you get to the cart, the discount will be automatically applied. You will be getting 2 items for the price of one. Please note that this will not work for any other products except CLEARANCE ITEMS

The weight of items calculates the shipping cost.

After order processing is complete, you will be notified via text message, Facebook, and email once your order ships. However, during processing, we may need to contact you if we have additional questions regarding your order, so please be sure to make sure you include your email address in all your orders.

Please send an email to sales@amekana.com regarding any returns with the order number for approval and return address

Store credit will be emailed to customers. Store credits do not expire and can be used whenever you wish.

Once your return is processed, you will be issued an e-store credit with a code. You will need to use this code upon checkout to purchase whatever you wish.

Oversea customers, Please note that the customer is responsible for any customs fees that may be charged at the time of delivery.

If you have any questions, please feel free to contact us via email at info@amekana.com

Only ready to ship items can be expressed. You will need to email customer service(info@amekana.com) with your order number and request a shipping upgrade. Once they get it they will send you an invoice with balance which needs to be paid ASAP before 3pm central time in other to ship out the same day.

Once your return is processed, you will be issued a code that you will use at checkout to purchase whatever you wish.

 Please note that the customer is responsible for any customs fees that may be charged at the time of delivery.

If you have any questions, please feel free to contact us via email at info@amekana.com

Yes and No

Only ready-to-ship items can be expedited. Non-ready-to-ship items cannot be expedited as we cannot rush production. These are handmade clothes and cannot be rushed because we want to make sure that you're happy with your clothing.