Returns Policy | AMEKANA.COM

Returns Policy

By purchasing from Amekana.com, you agree to the following returns policy.

RETURNS

  • Orders CANNOT be cancelled once they are placed. Feel free to initiate a return by contacting us once your order is delivered.
  • CUSTOMER SERVICE MUST BE CONTACTED WITHIN 24-48 HOURS regarding any returns.
  • We must receive the item within seven days.
  • All Returns must be requested & approved.
  • Please allow 3-4 business days after returns are delivered for review and store credits to be issued
  • Store credit will be issued after returned items are reviewed (NO REFUNDS).
  • Clearance/BOGO items(Items marked as $89 ) are final sale.
  • Returned items must be unused and in the same condition that you received it and must also be in the original packaging. 
  • Returned orders due to address issues will not be refunded. Customer will receive store credit.
  • To complete your return, we require a receipt or proof of purchase.
  • Undergarments, Accessories, Masks, Bodysuits, and swimwear are NOT eligible for returns due to sanitary reasons.
  • Orders CANNOT be cancelled or returned due to your event being cancelled or rescheduled
  • We reserve the right to refuse a return if goods are not returned in a salable condition or are damaged.
  • Shipping fee for any rejected returns is the customer's responsibility.
  • 15% restocking fee will be applied to any orders rejected upon delivery including shipping charges before store credit is issued.
  • 13% restocking fee will be applied to any and all returned items before credit is issued.
  • 20%  fee will be applied to any items returned with any rips or stains( Please make sure to try on all clothes with no fragrance or makeup)
  • Store credit will be issued for any orders returned back to us by the post office for any reason whatsoever, including address issues. 
  • Amekana is not responsible for shipping, reshipping  or returns fees.
  • The maximum amount of returns that may be approved per order is 2.
  • Returns due to personal preferences will not be accepted.
  • Amekana is not responsible for damaged items in the mail.
  • Amekana is not responsible for lost or stolen items 
  • Shipping fees and tax are non refundable.
  • There are no direct exchanges. Customers will be able to use their store credit to make their exchanges or make a different purchase as they wish.

If you have any questions, please contact us via email at Info@amekana.com

      CUSTOMER PHOTOS

      Size Chart

      Sizing

      Use the size chart for all measurements.

      One size fits up to XL

      Contact customer service at info@amekana.com if you have any questions.

       

       

       



       

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