Returns Policy

By purchasing from Amekana.com, you agree to the following returns policy.

RETURNS

• Orders CANNOT be cancelled once they are placed. Feel free to initiate a return by contacting us once your order is delivered.
• CUSTOMER SERVICE MUST BE CONTACTED WITHIN 24-48 HOURS regarding any returns.
• We must receive the item within seven days.
• All Returns must be requested & approved.
• Please allow 3-4 business days after returns are delivered for review and store credits to be issued
• Store credit will be issued after returned items are reviewed (NO REFUNDS).
• Clearance/BOGO items(Items marked as $89 ) are final sale.
• Returned items must be unused and in the same condition that you received it and must also be in the original packaging. 
• Returned orders due to address issues will not be refunded. Customer will receive store credit.
• To complete your return, we require a receipt or proof of purchase.
• Undergarments, Accessories, Masks, Bodysuits, and swimwear are NOT eligible for returns due to sanitary reasons.
• Orders CANNOT be cancelled or returned due to your event being cancelled or rescheduled
• We reserve the right to refuse a return if goods are not returned in a salable condition or are damaged.
• Shipping fee for any rejected returns is the customer's responsibility.
• 15% restocking fee will be applied to any orders rejected upon delivery including shipping charges before store credit is issued.
• 13% restocking fee will be applied to any and all returned items before credit is issued.
• 20%  fee will be applied to any items returned with any rips or stains( Please make sure to try on all clothes with no fragrance or makeup)
• Store credit will be issued for any orders returned back to us by the post office for any reason whatsoever, including address issues. 
• Amekana is not responsible for shipping, reshipping  or returns fees.
• The maximum amount of returns that may be approved per order is 2.
• Returns due to personal preferences will not be accepted.
• Amekana is not responsible for damaged items in the mail.
• Amekana is not responsible for lost or stolen items 
• Shipping fees and tax are non refundable.
• There are no direct exchanges. Customers will be able to use their store credit to make their exchanges or make a different purchase as they wish.

If you have any questions, please contact us via email at Info@amekana.com

CUSTOMER PHOTOS