Customer service was helpful and communicated right away whenever o had a question.
By purchasing from Amekana.com, you agree to the following shipping terms.
Important: Not every item on our site is a Ready To Ship item. Only products that clearly say “Ready To Ship” in the product name or description follow the Ready To Ship timelines. All other items are made to order and follow the standard production time below.
Ready To Ship items
Ready To Ship items are clearly labeled with “Ready To Ship” next to the product name, for example, “Angel Cloud Dress (Ready To Ship)”.
Ready To Ship items typically ship within 2 to 3 business days after your order is processed.
Transit time is usually 3 to 4 business days after shipping, depending on the carrier.
You can shop all Ready To Ship styles here: https://amekana.com/collections/ready-to-ship
Inventory notice: Ready To Ship and clearance items sell very quickly. Our system may briefly show an item as available while inventory is being updated. If you purchase a sold out Ready To Ship or clearance item, our team will contact you with options.
Production and shipping times for non Ready To Ship items
If a product does not say “Ready To Ship”, it is treated as a made to order or regular item.
Please allow 20 to 30 business days of production time before shipping for these items.
Once shipped, delivery usually takes an additional 2 to 4 business days.
Weekends and holidays are not counted as business days.
By placing an order for a non Ready To Ship item, you acknowledge and agree to these production and shipping timelines.
Clearance items (BOGO items)
Processing time for clearance items is 5 to 8 business days before shipping.
Select two clearance items of your choice, then at checkout the discount will be calculated automatically.
The BOGO code works only on eligible BOGO items. For the code to apply correctly, please do not mix BOGO items with regular items or styles in the same cart. Add only BOGO items to your cart and check them out together.
Switching from made to order to Ready To Ship
Customers may request to switch from a made to order style to a Ready To Ship style if they do not want to keep waiting for production.
Any price difference will be issued in the form of store credit, not a refund to the original payment method.
Switches are subject to availability of the requested Ready To Ship style at the time of the change.
Ordering a mix of Ready To Ship and non Ready To Ship items
If your order contains both Ready To Ship items and non Ready To Ship items together, the entire order will ship together when the non Ready To Ship items are ready.
This means the order will ship after the 20 to 30 business day production time for the non Ready To Ship items.
To receive Ready To Ship items sooner, please place separate orders: one order for all Ready To Ship items and one order for all non Ready To Ship or made to order items.
Protective covers
Some of our mirror styles arrive with a special protective cover over the mirror details. You will need to gently peel this protective layer off to reveal the full shine. It may take a few minutes, but once the cover is removed, the sparkle is at its best.
Cancellation
All orders cannot be cancelled once they are placed.
If you no longer want an item, you may follow our Returns Policy and initiate a return once your order is delivered, if the item qualifies for return under that policy.
Important information: lost, stolen, or delayed items
All orders are shipped to the mailing address provided at checkout.
Amekana is not responsible for any lost, stolen, or delayed packages once they have been handed over to the carrier.
Once your order has shipped, please contact USPS at 1 (800) 275 8777 for updates, or sign up for text alerts on the USPS website using your tracking number.
Please ensure your shipping address is complete and correct at the time of purchase, since address errors can cause delays or lost packages.
Holidays
During holidays and peak seasons, shipping carriers may experience delays.
Amekana is not responsible for shipping delays caused by USPS or any other carrier.
For transit updates, please contact USPS at 1 (800) 275 8777 with your tracking number.
Shipping time for UK and other countries (except USA)
After processing and production, international orders usually take about 5 to 6 business days to be delivered, depending on the destination and carrier.
Amekana is not responsible for any additional customs fees, import duties, or taxes that may be charged by your country. These charges are the customer’s responsibility.
Link to shipping times : https://amekana.com/pages/shipping
Link to returns policy: https://amekana.com/pages/refund-policy
Link to FAQ: https://amekana.com/apps/help-center
